FAQ

Can I modify my order?

Please contact us as soon as possible. We will do our best to accommodate your requests, but it is not guaranteed that changes can be made once the order has been placed.


Can I exchange my product?

If you have purchased an item from the website and wish to return it, please contact us at info@episodeparfums.com, who will guide you through our return process.

Please note that when returning an item: (1) we require it to still be in its original packaging, unused and undamaged; (2) Products must be returned in their original condition.
For hygiene reasons, we reserve the right to refuse returns that show signs of use. An item that does not meet these criteria cannot be refunded; please ensure that returned goods are packed in a parcel; (3) we suggest sending the parcel with a tracked service to track the returned goods.


How can I check the status of my order?

Log in to the Track my order page to check the status of your order. If you do not have an account, you can check your delivery confirmation email to track your order.


I haven't received an order confirmation, what should I do?

Order confirmations can sometimes take up to 24 hours to arrive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us with your request.


What types of payment do you accept?
We accept online payments with Visa, Mastercard, and American Express.


My order arrived damaged, what should I do?
Please contact us immediately, within 48 hours of receiving your order, at info@episodeparfums.com. Please include your order number and a few photos of the damaged product(s).

I received defective products, what should I do?
Please contact us at info@episodeparfums.com within 48 hours of receiving your order so we can take care of it for you. Please provide us with your order number and a photo of the defective product you received.

What is your return policy?
In the unlikely event that the product(s) arrive damaged, the customer must contact customer service within 48 hours of receipt. You must include photos of the problem and a screenshot of your order confirmation email.

I refused my delivery, where is my refund?
In the case of a refused delivery, a restocking fee will be added, and the cost of outbound delivery will not be refunded. Please allow up to 5 business days for your refund to appear once we have processed the return.


I entered a wrong address on my order, help!

Please be careful when entering your delivery address, Rimal Parfums is not responsible for orders shipped to an incorrect delivery address entered by the customer.